Looking for a Career in Digital?!
We list most of our open positions below but we’re always hiring digital stars, so if you don’t see any positions, but you think you’d fit in, then please say hello to [email protected]. If you make it to the interview process then expect it to be a lot like working life at Get Work – challenging but fun. Wear whatever you like!
Life at Get Work
We’re a rather unconventional company, we do have a few ground rules, but the rest of our culture is dictated by you!
- You are the culture
- Be fair, honest and transparent
- Don’t be a meanie
- Friends make better teams
- Get smart things done
Customer Service Representative
Salary: £30,000 a year
Position: Full-time, 12 month fixed-term contract, leading to permanent position
Hours: 37.5 hours per week, Monday-Friday
Location: Lytham St Annes (Hybrid Remote/Office)
Closing date: 5th April 2023
Are you experienced in delivering excellent customer service?
Do you have an understanding of digital marketing?
Would you like to help small businesses succeed online?
Then we’re looking for you!
We have a fantastic opportunity for a professional, confident and organised individual with a strong customer service background.
About the role
Here at Get Work, customer success is incredibly important to us. We work with small businesses throughout the UK that rely on our service to grow.
You’ll be responsible for onboarding, supporting and retaining customers as their point of contact.
Your role will be to welcome new customers on board, helping them to understand how our service works, as well as nurturing them into mature customers. You will need to manage expectations throughout this process and build rapport to aid retention and uncover sales opportunities.
You’ll work collaboratively across departments to address problems and work towards solutions; ensuring processes are completed correctly and customers are provided with regular updates.
You will be expected to deal with inbound enquiries through email, phone and chat.
The ideal candidate
The ideal candidate will be a professional, confident and organised individual with a strong customer service background. They will be an excellent all-round communicator with the ability to lead and control conversations. They will be well versed in digital marketing principles and have a passion for helping small businesses. If this sounds like you, we would love to hear from you!
- 2 years experience in a customer service role
- Excellent written and verbal communication skills
- Problem-solving and interpersonal skills
- Reliable with strong time management and organisational skills
- Amazing levels of active listening, empathy, and resilience
- Superb rapport building skills
- Passionate, energetic, and proactive attitude
- Experience of working to and achieving KPIs
- Experience within the digital marketing industry
- Knowledge of Google Ads and search engine marketing
- Working with SMEs/SME background
Please note: that if you are successful for the role, then there will be a two-week training session, which you will be required to attend in the office for the first two weeks.
Get Work is a digital marketing service that helps tradespeople find local customers.
Our service uses search engine marketing to generate local sales leads for tradespeople; and we provide a management platform to help nurture those leads into paying customers.
As a small team we work closely together, we’re an innovative bunch with a can-do attitude who like having fun along the way! We have exciting growth plans over the next 3-5 years and are passionate about investing in our team as we expand.
We offer a structured onboarding process, extensive training and development, and the flexibility of a hybrid working environment, so you can work from our offices in Lytham St Annes or from home.
What’s in it for you…
- Modern offices with views over Lytham green and sea front
- Hybrid working, office or remote available
- Computer equipment
- Sociable working hours
- On-site pool table, TV, coffee shop and canteen
- Relaxed working environment
- Casual dress code
- Subsidised social events
- 30 days holiday, increasing with service (includes BH’s)
- Contributory pension
No recruitment agencies at this time please. Any speculative CVs will be treated as gifts!
To apply; send an email and CV to [email protected]